In these terms, “the Centre” means Tamilcube Learning Centre, “parent” includes a guardian, and “term” means a fee term as set out in the Payment Schedule.
1. GENERAL
1.1 All classes are subject to minimum numbers. If the minimum is not met, the Centre may cancel the class and offer a place in another available class.
1.2 The Centre may change the fees, schedule, duration, grouping, class size or teacher of any class, and may combine related adjacent cohorts into one class.
1.3 If the Centre has to stop classroom lessons (for example, following a government advisory), lessons will continue as live online lessons. This does not entitle the student to withdraw without notice or to any refund. The notice and deposit terms continue to apply.
1.4 If the Centre cancels a lesson for unavoidable reasons, it will arrange a replacement lesson or provide the lesson materials through the Tamilcube Portal. No refund or pro-rating of fees will be given. If the Centre closes a class permanently, fees already paid for lessons not yet delivered will be refunded, together with the deposit.
1.5 Parents should drop off and pick up their children on time and in person, for their safety. Children should be picked up no later than 10 minutes after the lesson ends.
1.6 Parents and students must treat the Centre’s staff and property with respect. The Centre may take disciplinary action for misconduct and may terminate the enrolment of a student whose behaviour disrupts the class, after discussion with the parent.
1.7 The Centre may use students’ photographs, videos, voice recordings, written work and artwork on its website, social media, academic portfolios, printed materials and other promotional platforms.
1.8 The Centre takes all necessary precautions to keep students safe. The Centre is not responsible for any injury, or for the loss of students’ property or belongings.
1.9 A student who is unwell, or who has a communicable disease listed by the Ministry of Health, may be refused entry and should not attend until fit to do so.
1.10 All lesson materials are the copyright of the Centre and are for the enrolled student’s own use only. They may not be copied, shared or distributed.
2. FEES AND PAYMENT
2.1 On enrolment, the following are payable before the first lesson:
- a non-refundable registration fee of $50;
- a refundable deposit of one month fees (see Section 6);
- the material fee of $50; and
- the class fees for the first term (prorated if the student joins mid-term).
2.2 Class fees are collected per term, as set out in the Payment Schedule, and must be paid in full before the first lesson of each term.
2.3 Payment can be made by PayNow or online/ATM transfer. Please include the student’s name in the payment reference and submit the payment proof online.
2.4 Fees not paid by the first lesson of the term incur a late payment fee of $30. A further $30 is charged for each additional month the fees remain unpaid.
2.5 If any amount remains unpaid 14 days after it is due, the Centre may suspend the student from lessons until it is paid, and may forfeit the deposit.
2.6 All fees paid are non-refundable and non-transferable, and cannot be carried forward to another term or credited to another student, except under the 2-Week Money-Back Guarantee (Section 3) or Clause 1.4.
2.7 Fees are not reduced, refunded or pro-rated for any lesson the student misses, for any reason.
2.8 Registration and material fees are not refunded on withdrawal, except under the 2-Week Money-Back Guarantee. A promotion on these fees may be used only once per student.
2.9 E-receipts are sent to your registered email address. No printed receipts are issued. If you do not receive one within 3 working days, please contact us.
3. 2-WEEK MONEY-BACK GUARANTEE (NEW STUDENTS)
3.1 A new student may claim a full refund within two (2) weeks of the first lesson attended.
3.2 The refund covers all fees paid: class fees, registration fee, material fee and the deposit. Materials issued must be returned unused.
3.3 To claim, contact the Centre within the two-week period and submit the withdrawal form. No notice period applies, and no fees are payable for a notice period.
3.4 Refunds are made by bank transfer within thirty (30) days of the claim.
3.5 Attending a free trial lesson does not affect this guarantee.
3.6 The guarantee may be claimed once per family.
4. ATTENDANCE AND ABSENCE
4.1 Regular attendance is expected at every lesson.
4.2 Registrations, including priority registrations, open months before the academic year begins. Registered students must attend the first lesson of the academic year. If a student does not attend the first lesson without notifying the Centre, the place may be offered to the next student in the queue. If the student attends no lesson in the first month, the enrolment will be cancelled and the deposit forfeited.
4.3 To report an absence, submit the online absence form at least 24 hours before the lesson. For sudden illness, submit the form as soon as possible and upload a medical certificate within 2 days of the missed lesson.
4.4 If a student is absent for a whole month without notifying the Centre in writing, and without payment of fees, the enrolment will be cancelled and the deposit forfeited. Re-joining will be treated as a new registration (Clause 7.5).
4.5 Students must arrive on time. Lessons will not be extended for late arrivals, and time missed through lateness will not be made up.
4.6 No lessons are held on public holidays. Fees are not reduced, refunded or pro-rated for these days. Where possible, the Centre will schedule one replacement lesson. Otherwise, the lesson materials will be provided through the Tamilcube Portal. Individual requests for public-holiday replacement lessons are not accepted.
5. MAKE-UP LESSONS
5.1 Make-up lessons are a courtesy. They are offered at the Centre’s discretion, subject to available places, and are not an entitlement.
5.2 A make-up lesson may be requested only for an absence reported under Clause 4.3 for one of the following reasons:
- illness, supported by a medical certificate;
- a school commitment, supported by a letter or notice from the school; or
- a bereavement in the immediate family.
5.3 A make-up lesson must be taken in the same week as the missed lesson or in the following week. It is held in an existing scheduled class at the same level, at a centre or online. No separate or one-to-one make-up lessons are arranged.
5.4 A student may take no more than three (3) make-up lessons per term.
5.5 If no suitable make-up place is available, the lesson materials will be provided through the Tamilcube Portal. This completes the Centre’s obligation for that lesson.
5.6 Once a make-up lesson is confirmed, it cannot be rescheduled. If the student misses a confirmed make-up lesson, no further make-up is offered for that lesson.
5.7 Make-up lessons cannot be carried forward to another term, transferred to another student, or exchanged for a refund or credit. Any make-up lessons not yet taken lapse when the student withdraws.
6. REFUNDABLE DEPOSIT
6.1 A refundable deposit of one month fee is collected on enrolment. It is held for the whole period of enrolment.
6.2 The deposit cannot be used to pay any fees, including the fees for the final term or any notice period.
6.3 The deposit is refunded within 30 days of the end of the final term, only if all of the following are met:
- the Notice of Withdrawal was received on time (Section 7);
- there are no amounts owing to the Centre; and
- valid bank account or PayNow details have been provided.
6.4 The deposit is forfeited if:
- the Notice of Withdrawal is not received on time;
- the student does not take up the reserved place in the class (Clause 4.2);
- the student is absent for a whole month without notice and without payment (Clause 4.4); or
- any amount remains unpaid 14 days after it is due (Clause 2.5).
6.5 If the deposit is forfeited and the student continues, a new deposit must be paid before the next lesson.
6.6 The deposit is refunded in full under the 2-Week Money-Back Guarantee, and when the Centre closes a class or terminates an enrolment under Clause 1.4 or 1.6.
7. NOTICE OF WITHDRAWAL
7.1 This section does not apply to a claim under the 2-Week Money-Back Guarantee.
7.2 Withdrawal is allowed only at the end of a term. Withdrawal in the middle of a term is not allowed, and fees for the remaining lessons of the term are not refunded.
7.3 Notice of Withdrawal must be submitted using the un-enrolment form at least four (4) weeks before the last lesson of the term. Notice given by any other means, including verbally or to a teacher, is not valid. Notice takes effect on the date the Centre receives the form, and the Centre will acknowledge it by email.
7.4 At the end of each academic year, current students are offered Priority Registration for the next level. Parents who do not intend to continue must submit a Notice of Withdrawal under Clause 7.3.
7.5 A student who re-joins within six (6) months of withdrawing, or after an enrolment is cancelled under Clause 4.2 or 4.4, is treated as a new registration and must pay the registration fee, material fee and deposit again.
8. COMMUNICATION
8.1 You agree that the Centre may use your mobile number (calls and SMS) and email as the main channels for official messages and related promotions.
8.2 All communication about your child’s studies must be with Tamilcube HQ, not with the teachers. You can contact Tamilcube HQ through our hotlines (landline and mobile) by calling or sending an SMS during our working hours or your scheduled lesson hours. Our working hours are listed on the Contact Us page.
9. ONLINE LESSONS
In addition to the terms above, the following apply to online lessons:
9.1 For the best experience, please use a laptop or PC with a strong internet connection.
9.2 Please check your device and Zoom connection at least 15 minutes before the lesson starts. The Centre cannot advise on problems with Zoom, your internet or your Wi-Fi. Lessons missed or shortened because of such problems are treated as missed lessons (Clause 2.7).
9.3 Parents should not interrupt the lesson.
9.4 Only one connection, for the enrolled student, is allowed. No one other than the enrolled student may take part in the lesson.
9.5 Weekly lesson materials are issued as downloadable PDFs through the Tamilcube Portal, which requires a free parent account. Parents should print the materials if necessary. No printed materials are issued for online lessons. To protect our copyright, materials are not sent by email or any other channel.
9.6 Homework is submitted and returned through Zoom during the lesson. Homework submitted through any other channel is not accepted.
9.7 Online lessons may be recorded for administrative purposes only. Recordings are not made available to parents or students.
10. ONE-TO-ONE CLASSES (ONLINE / CLASSROOM) AND WORKSHOPS
In addition to the terms above, the following apply to one-to-one classes and workshops:
10.1 The day and time of the class must be confirmed before the course starts and kept until the course ends. A request to change a specific lesson must be made at least one (1) week in advance, and is subject to availability.
10.2 Lessons start and end on time. Last-minute changes are not accepted. If the student has not joined within 30 minutes of the start time, the lesson ends and is counted as taken.
10.3 A late student’s lesson still ends at the scheduled time.
10.4 Make-up lessons are not offered for missed one-to-one lessons or workshop sessions. If the Centre is told of an absence at least one (1) week in advance, it may arrange a replacement lesson if a slot is available. Otherwise, the materials for the session will be provided.
10.5 Parents should not interrupt the lesson. Any discussion with the teacher should take place at the beginning or near the end of the lesson, within the scheduled time.
11. CHANGES TO THESE TERMS
11.1 The Centre may change these terms. Changes will be published on this page with a new effective date and notified to parents by email at least 30 days before they apply.
11.2 By enrolling, or by continuing to attend after a change takes effect, the parent agrees to the terms then in force.